Privacy & Cookie Policies


Luss Estates Ltd. is committed to protecting your privacy. This Privacy Statement outlines the data processing practices of Luss Estates Ltd, t/a Loch Lomond Arms Hotel in respect of your use of this website. If you have any requests concerning your personal information which you supply to Luss Estates Ltd on this website or any queries with regards to our data processing please contact us at

Use of Personal Information

We process the personal information, which you provide us when you register with us, book a room with us, check in with us or voluntarily complete customer surveys, provide feedback and participate in competitions. We also collect information about the transactions you undertake including details of payment cards used. This is for the purposes of dealing with your bookings and requests, tailoring our services to your requirements, providing you information about products and services we offer and to improve our service to you.

Please note that there may be instances where it may be necessary for us to communicate with you, in any event, for administrative or operational reasons relating to our services.


We will not sell your personal information to third parties and we will only disclose to our own service providers and marketing companies for the purpose of facilitating your stay, or for sending you information pertaining to Luss Estates Companies which we think may be of interest to you. These parties are contractually prohibited from using personally identifiable information for any purpose other than for the purpose Luss Estates Ltd. specifies.

Use of Cookies

Our website uses 'cookie' technology. A cookie encrypts strings of text that a website stores on a users hard drive (but it does not access your hard drive). In order to improve our website, services and build profile information about visits to our website, we may from time to time send you cookies.
Whilst you do not need to allow your browser to accept cookies in order to browse much of our website or access our services, we strongly recommend that your cookies are enabled if you wish to proceed with a booking at any of our hotels.

The type of cookies that we use are referred to as 'session' cookies and 'persistent' cookies. Session cookies are temporary and are automatically deleted once you leave the website. Persistent cookies remain on your computer hard drive until you delete them. Usage of the cookie is in no way linked to any personally identifiable information apart from what you voluntarily provide us in your dealings with Luss Estates Ltd.
Most browsers allow you to turn off the cookie function. If you want to know how to do this please look at the help menu on your browser. As previously mentioned, this will restrict your ability to perform transactions, use certain functions and access certain content on our Website.

Security Statement

We treat the information that you provide to us as confidential information. We work to protect the security of your information during the transmission by using Secure Sockets Layer (SSL) software, which encrypts the information that you input. This allows your computer to communicate with our server in a way that is designed to prevent eavesdropping, tampering, or message forgery. You will also know when you are in a secure mode when the padlock or key icon in lower right-hand or left hand corner of the computer screen appears in the locked position. In addition, the first characters of the site address will change from 'http' to 'https' when accessing the server.

Your credit card data is transferred over this secure line provided you are using a SSL enabled browser such as Microsoft Internet Explorer or Netscape Navigator. After your information reaches us, it is stored on a secure server that sits behind firewalls designed to block unauthorised access outside Luss Estates Ltd.

Whilst we take all reasonable steps to protect your personal information, data transmission over the Internet cannot be entirely secure. We therefore cannot guarantee the security of the information you disclose online and the use of our facilities (e.g. email) is at your own risk.

Luss Estates Ltd. will not be liable for any damages or losses suffered directly or indirectly arising out of or in connection with unauthorised access, loss or corruption of personal data which you provide to us on this website unless Luss Estates Ltd. have been found to be negligent.


We would like to send you information about products and services of ours and other companies in our group which may be of interest to you. If you have consented to receive marketing, you may opt out at a later date.

You have a right at any time to stop us from contacting you for marketing purposes or giving your information to other members of the Luss Estates Companies, or our marketing companies.

If you no longer wish to be contacted for marketing purposes, please send an email with your name, address, telephone number and email address, expressing your desire to stop further information being sent to you. We endeavour to ensure this occurs within 28 days.

Information Requests and Updates

Luss Estates Ltd. will provide you with access to personal data that is held about you. We are very happy to provide this at your request (however there may be a small charge). As we take the issue of data privacy seriously, we will require proof of identity from you prior to disclosing such information.

You can contact us to enquire about your personal information maintained by Luss Estates Ltd. either by writing to the Data Controller, Luss Estates Ltd, c/o Loch Lomond Arms Hotel, Old Military Road, Luss, Argyll G83 8NY or email

Changes to this Privacy Statement

Meeting the needs and expectations of our customers has always been our highest priority and that includes protecting your privacy. With advances in technology and legal developments we may need to change this privacy statement. We request that you refer to our website on a regular basis in order to ensure that you are aware of our most current Privacy Statement.

COOKIE POLICY ("the Website") is owned and operated by the Luss Estates Company Limited. This policy explains how we use cookies. Please read this policy carefully; by accessing the Website you confirm to have understood and agreed to them.

1. About cookies

Cookies are text files containing small amounts of information which are downloaded to your device when you visit a website. Cookies are then sent back to the originating website on each subsequent visit, or to another website that recognises that cookie. Cookies are useful because they allow a website to recognise a user's device. You can find more information about cookies at: and For a video about cookies

Cookies do lots of different jobs, like letting you navigate between pages efficiently, remembering your preferences, and generally improve the user experience. The cookies used on this website have been categorised based on the categories found in the ICC UK Cookie guide. A list of all the cookies used on this website by category is set out below.

2. Cookies our website uses:

Performance cookies - These cookies collect information about how visitors use a website, for instance which pages visitors go to most often, and if they get error messages from web pages. These cookies don't collect information that identifies a visitor. All information these cookies collect is aggregated and therefore anonymous. It is only used to improve how a website works. We are using Google Analytics cookies on this website.

Functionality cookies - These cookies allow the website to remember choices you make such as your user name, or saves the type of device which is being reported to the website to determine whether the site should display the mobile or desktop version. These cookies can also be used to remember changes you have made to text size, fonts and other parts of web pages that you can customise. They may also be used to provide services you have asked for such as watching a video or commenting on a blog. The information these cookies collect may be anonymised and they cannot track your browsing activity on other websites.

3. Blocking cookies

Most browsers allow you to refuse to accept cookies. Please refer to the help documentation for your browser. To opt out of being tracked by Google Analytics which are the perfor

Use of Links

Throughout our web pages, we provide links to other servers which may contain information of interest to our readers. We take no responsibility for, and exercise no control over, the organisations, views, or accuracy of the information contained on other servers.